Frequently Asked Questions
Everything you need to know about your Embassy London experience.
Where are Embassy London shoes manufactured?
All our footwear is designed in London and meticulously handcrafted in small, family-run factories across Europe, primarily in Italy and Spain, using premium quality leathers.
How do I know which size to order?
Our shoes generally run true to size. We provide a detailed size guide on each product page comparing UK, EU, and US measurements. If you are between sizes, we typically recommend sizing up for closed-toe styles.
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. UK orders typically arrive within 2-3 business days, while international deliveries generally take 5-10 business days depending on the destination and customs processing.
What is your return policy?
We offer a 14-day return period from the date of delivery. Items must be unworn, in their original packaging, and in a resalable condition. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
How should I care for my leather shoes?
To maintain the longevity of your shoes, we recommend using a high-quality leather cream or protector spray before the first wear. Avoid wearing suede in wet weather and always use a shoehorn to protect the heel counter.
Do you offer international customs and duties coverage?
For orders outside of the UK, please be aware that import duties and taxes may apply upon arrival. These charges are determined by your local customs authority and are the responsibility of the recipient.